United Airlines has finally made the right change about displacing seated passengers. But, look at what passengers had to go through to make it happen. United is by far not a model corporation if anyone is following in Business 101.
Dr. David Dao was welcomed and seated on Flight 3411 and he was going home. He had patients that he had to take care of the next day. This was the mode of transportation he took to make it there on time.
But, that’s far from what happened. The United Team thought it would be a great idea to change his life forever. They were looking for volunteers to get off the plane so that United crew-members could board and take those seats because they needed to get to their destinations too.
United put the care of their own above the care of the passengers on that flight and were determined to remove them one way of the other. Dr. David Dao refused to get off the plane because after all, he had already been seated. By all means, he was right. This was United’s problem and Dr. Dao should never have been the solution.
What United Airlines Put Dr. Dao Through
No passenger should have to go through what Dr. Dao was put through. He was forcibly removed. He was dragged off the plane and he was injured. Sources say that he lost two front teeth, he had ear damage, and he suffered a concussion. Not only that, but he was humiliated.
The Damage Was Very Visible
He was treated like a criminal. He was a passenger on a plane holding a ticket that he bought and he had been seated by a flight attendant. That should be all there is to it. Once on a plane, you should be guaranteed a flight. There shouldn’t be anything more than that other than getting everyone to their destination in one piece.
CEO Oscar Munoz Responded To The Scandal
“I apologize for having to re-accommodate these customers. Our team is moving with a sense of urgency to work with the authorities and conduct our own detailed review of what happened. We are also reaching out to this passenger to talk directly to him and further address and resolve this situation.”
What kind of Corporate speak is that? Re-accommodate? Does Munoz know what the word “accommodate” means?
When you accommodate someone, you give them the comfortable seat they want in order to get to their destination. In no way were the actions of United Airlines accommodating to Dr. Dao. If there was any “re-accommodating” going on at all, Dr. Dao would have made it home on time with no injuries and no embarrassment.