A family bound for Florida and Disney World is usually a pretty ecstatic family. After all, they’re going to the Happiest Place on Earth to make memories, so why wouldn’t they be happy? That happiness all changed for the Raikes family, though, when they tried to relax at an airport lounge.

The eight member British family was flying out of Manchester Airport and were trying to relax before their nine and a half hour flight at the Aspire Lounge. However, they were quite surprised when they were refused entry. The reason? Their custom Minnie Mouse family vacation shirts were deemed “offensive.”

The shirts all bore the names of each individual and contained the word “Familymoon” on it. Apparently such a graphic tee was too offensive by the lounge’s policy, which states: guests cannot wear “vest tops for men, football or rugby shirts, clothing with offensive slogans, fancy dress, or onesies.” The family was only allowed in when they wore something to cover their shirts.

“We were extremely disappointed at the hassle we faced when trying to enter the lounge we had booked,” said Jane, the mother. “We are on a familymoon to Disney and did not think a Minnie Mouse T-shirt with our name on [it] would be seen as offensive. It was a disappointing start to our holiday.”

A representative for the company that owns the lounge has since issued a statement: “Our lounges do have a dress code in which we….disallow items such as tour shirts, sportswear, and fancy dress. On this specific occasion, the member of staff who dealt with the family was wrong to have asked them to cover their personalized T-shirts and has misinterpreted the dress code, which is designed to ensure a comfortable atmosphere for all guests within our network of lounges.”

The statement went on to offer their apologies and willingness to work out any issues. They also stated that the lounge staff members are to be “re-educated” on the dress code policy to avoid any such confrontation and ill feelings in the future.

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